General conditions

General conditions Ordering: You can order on-line, in written, by phone or fax (include your signature, please) Do not forget, please, to state your full address, and the number of items you purchase.

Payment options all over Europe:
  • At your account (you can choose this option from the third purchase only) You purchase will be shipped the next working day by DHL (insured). The customer is to draft the payment within 7 days upon receipt of the goods. You are welcome to return the goods within 14 days upon receipt and we will refund to you any payments already made!
  • Collect on Delivery (this service and within Germany only) You purchase will be mailed the next working day by DHL (insured). The customer will pay cash to the messenger or at the post office upon delivery. Please, note that at the post office the goods are usually stored only for 7 days and then are shipped back. You are welcome to return the goods within 14 days upon receipt and we will refund to you any payments already made!
  • Collect from the banking account (German account only) Your purchase will be mailed the next business day by DHL (insured). The payment will be charged on your account on the delivery date. We do not save your data, so you should enter it as many times as you order. You are welcome to return the goods within 14 days upon receipt and we will refund to you any payments already made!
  • Prepayment Your purchase will be mailed the next business day by DHL (insured) as soon as your payments is registered in our account. In confirmation message we will state our account.
  • Credit Card (Visa, Master Card) Your purchase will be mailed the next business day by DHL (insured). The payment will be charged on your account on the mailing date. We do not save your data, so you should enter it as many times as you order. You are welcome to return the goods within 14 days upon receipt and we will refund to you any payments already made!
All the packages are insured No risk!

Delivery times in Germany:
We ship usually in 1 to 3 business days.
Delivery times in Europe:
We ship usually for 3 to 8 business days.

International customary duty
documents will be attached to each foreign country shipment. Nevertheless Sana Versand is not taking over any custom obligations or any payment of duty or taxes, due to the fact that the rulings and procedures significantly differ in the different countries. Therefore each customer has to take care about custom procedures and related obligation to pay duties and taxes which are not included in the invoiced prices.

Exclusion resale:
The sales in this shop are exclusively performed to private individuals, a resale of our products to third parties is not permitted.

Return Right/Defects
The 14-day returns are acceptable from contract date without explications. Please note, we accept returns all the nutritional supplements in intact original packing only. The defects, including transportation damages, will be communicated during 14 business days upon receipt, otherwise returns and refund application will be void. The customer will assumes the postage for order under 40.00€. For a purchase over 40.00€, please chose the most economic carrier. (Goods lot by mail) The contract will be firmed by Q’ALV Trading S.A.C, who maintains his office in Lima-Peru. The buyer, at the moment he clicks with the mouse of the buton “Send“ agrees with the conditions of the contract.

Minimal order:
No limits for orders

Data protection:
All the data protection instructions are strictly observed when processing the data to be protected; your personal data will be treated confidentially. Pursuant to paragraph 28 of the Federal Data Protection Act ( BDGS), the proper business information is allowed to be processed by computer and saved and the confidential treatment of your personal data is guaranteed , as it required by paragraph 33 ( BDGS). Your personal information will be treated confidentially, so no user’s data will be transmitted to the third party. For efficient information processing, provide, please, your name, address and email. We undertake that no personal information, received from you, will be disclosed to the third parties (except our business partners, for example, to the company providing us with the logistic service) or sold. Your personal data can be modified or erased.

Severability:
If several clauses hereof including this provision become unenforceable in whole or in part, they will be excluded from the contract and do not affect the rest of the contract. The corresponding laws will be applied In stead of the invalid or omitted article.

(We reserve the right to modify the prices)
The VK prices are fixed prices and include the general sales tax. The property right transference become effective upon payment.
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  © Sana Versand 1998 - 2014
  Surftipps: Maca-Fit